Somebody whose job it is to keep the thing working.
An ongoing partnership rather than a support ticket queue. Guaranteed response times, a monthly roadmap you help set, continuous performance and security patching, and a standing block of design and engineering hours to keep improving what we built, or what someone else did.
7
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Project or retainer
Support & SLA
Tiered response and resolution times, a named point of contact, monitored uptime and out-of-hours escalation for critical systems.
Maintenance & patching
Dependency updates, security patches, deprecations, browser and OS compatibility, and CMS or platform upgrades.
Continuous improvement
A monthly block of design and engineering against a shared, prioritised backlog, so improvements ship steadily instead of accumulating.
Performance & SEO monitoring
Ongoing Core Web Vitals, ranking, crawl-health and conversion tracking, with fixes made rather than merely reported.
Fractional team
Embedded design and engineering capacity for companies that need senior people part-time and can't justify a permanent hire yet.
Inherited codebases
Yes, we take over other people's work. Audit first, stabilise second, improve third, with an honest verdict on rebuild versus repair.
Hosting migration & cleanup
Moving sites and mailboxes between hosts with no downtime and no lost rankings, or cleaning and tuning the account you have so it stops running out of disk space.
- SLA agreement + escalation path
- Monthly roadmap & sprint plan
- Uptime + performance reporting
- Security patch schedule
- Backlog grooming + delivery
- Quarterly strategy review
Your last agency vanished after launch.
You need senior people, but not five days a week.
Something built two years ago now nobody understands.
You want a partner, not a procurement cycle every time something changes.
Let's talk about managed care & retainers.
A 30-minute call, no deck, no pitch theatre. You get a written point of view whether or not you hire us.
Within one working day, IST (UTC+5:30).